At Opeptides.com, we are committed to providing high‑quality research peptides and a reliable customer experience. This Refund & Returns Policy outlines the conditions under which refunds, replacements, or returns may be approved.
Order Issues & Reporting Window
If there is a problem with your order, please notify our support team within 7 days of delivery. This includes issues such as:
- Damaged items
- Incorrect items received
- Missing items
- Concerns about product condition upon arrival
To help us resolve the issue quickly, include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label.
Return Eligibility
Due to the nature of research peptides and related materials, we cannot accept returns on opened, used, or tampered products. This policy is standard across the research‑chemical industry to maintain product integrity and safety.
A return or refund may be approved only if:
- The product arrived damaged
- The product received does not match the item ordered
- The package was lost in transit (verified by the carrier)
- The product is defective upon arrival
If a return is approved, the item must be:
- Unopened
- Unused
- In its original packaging
Non‑Returnable Items
The following are not eligible for return or refund:
- Opened or used products
- Products damaged after delivery due to improper storage
- Customer ordering errors (wrong item, wrong quantity, etc.)
- Packages marked as delivered by the carrier
- Dissatisfaction based on subjective expectations
Lost or Stolen Packages
If a package is lost in transit, we will work with the carrier to verify the issue and provide a replacement when appropriate.
Packages marked delivered by the carrier are not eligible for refunds or replacements, as this is outside our control. We recommend ensuring a secure delivery location.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has entered fulfillment or has shipped, it can no longer be canceled.
If you need to request a cancellation, contact us immediately at support@opeptides.com.
Refund Processing
Approved refunds are issued to the original payment method. Processing times vary by payment provider but typically take 3–7 business days after approval.
How to Contact Us
For refund, return, or order‑related inquiries:
Email: support@opeptides.com
Website: Opeptides.com
Our team is here to help ensure a smooth and reliable experience.
